questions about our company, products/services, policies, and more.
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
General Questions
Products/Services Questions
Account Questions
1. General Questions
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
What is your return policy?
In order to return an order, you must contact us first.
Returns can be mailed to: 2885 N Berkeley Lake Road Ste 20. Duluth GA 30096. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs. You must take care to ensure that the goods are properly packaged, so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds, however you can return the physical product for an exchange. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange.
Exchange Requirements:
The following criteria must be met to qualify for an exchange:
- Product is defective
- Product must be in original packaging
- Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
Proof of Purchase:
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.
Sale and Clearance Items:
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
Digital Products:
Due to the digital nature of e-books and courses, and the fact that digital content can't be returned, all e-books and courses are non-refundable.
What is your shipping policy?
United States:
Processing times are 3-5 business days. Shipping time is 5 to 8 business days. Shipping economy rates.
Outside the United States:
Processing times are 3-5 business days. Shipping time is 6 to 10 business days. Shipping economy international rates.Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
If you have entered incorrect shipping information and fail to notify us before your order ships, you will be contacted when/if the carrier returns the package to our office. If you don’t respond within 2 weeks, we will return the item(s) into our inventory and refund the full amount of the order, less the shipping, and credit card transaction fees. If your package is re-shipped, you will be responsible for any additional shipping charges.
Eat Your Nutrition is not responsible for lost or damaged packages in transit. Please double check your billing and shipping address when placing an order, as we are unable to reroute packages.
If you have any questions, contact support@EatYourNutrition.com
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store.
SUPPLEMENT QUESTIONS
Are you an FDA registered facility?
Yes, our products are made in an FDA registered facility.
Are your supplements 3rd party lab tested?
Yes, all our products are 3rd party lab tested for purity and potency.
Where are your nutritional supplements made?
All our nutritional supplements are made in the USA.
PROGRAM, PLANS, COOKBOOK QUESTIONS
Which meal plan is right for me?
If you are just starting out and want to debloat quickly, then the 5-Day Debloat & Glow Guide & Meal Plan is perfect for you.
If you were just diagnosed with an autoimmune disease, then the AIP AutoImmune Protocol Meal Plan would be the right one to begin. It's a 4-week meal plan designed to nourish your body with delicious recipes, all while following the AutoImmune Protocol Diet (AIP).
If you were just diagnosed with celiac disease or suspect you might have a gluten allergy or sensitivity, then the Gut Health Reset Meal Plan would be the right one to begin. It's a 4-week meal plan designed to nourish your body with delicious recipes, all while following a gut healthy diet.
Which cookbook do you suggest I start with?
The Beauty Nutrition Index Cookbook is the main cookbook that follows Laura's nutrition philosophy the best. It covers all meals throughout the day. It's perfect for all year long. You will find quick breakfast recipes, family friendly recipes, vegan recipes, lunch recipes, delicious dinner recipes, dessert recipes, and even snacks.
What are the benefits of the Restore Your Gut Health Fundamentals Program?
Holistic Gut Healing: Our 8-week program offers a comprehensive approach to rehabilitate your gut health, addressing issues like bloating, constipation, and brain fog naturally.
Comprehensive Blueprint: Become the master of your health with a gut health plan focusing on digestive needs, identifying foods that fuel your body and those that trigger discomfort.
Boosted Immunity: Restore your gut health and strengthen your immune system, protecting your body from illnesses and enhancing overall well-being.
Sustained Energy: Combat fatigue and regain vitality with a natural source of energy, freeing yourself from the constant exhaustion that weighs you down.
Community Support: Join a supportive community and receive expert guidance every step of the way, empowering you to regain control over your gut health and life.
Account registration, sign in, password & linked accounts
Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
How do I contact you if I have other questions?
You can email us at support@eatyournutrition.com for any inquiries or feedback.
We aim to respond within our normal business hours of M-F, 9-4 pm.
Didn't Find Your Answer to Your Question?
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